Terms And Conditions Of Use
Making a purchase could not be easier. If you know what products you
require then please browse the online shop and click "Add To Basket"
for the items you require. After you have finished your selection,
click on"Basket" and / or "Checkout" and you will be asked for a few details that we
need to be able to satisfy the order.
Payment
We accept credit and debit card payment. We accept Visa and Mastercard.
Delivery
All itmes on this site are held in stock, ready for the next working
day delivery - assuming you place your order before 2 pm, Monday to
Friday.
Delivery Schedule
We deliver your order right away. Assuming orders are placed before 2 pm on a working day and the items are in stock (we stock all the items) you should expect delivery the next working day.
You will be sent an email confirming your order and another containing tracking information for your consignment.
Back Orders
If in the very unlikely event of your item not being in stock, we will back order for you. You will always be notified with the option to cancel your order if you would rather not wait. If you do not mind a short wait you can request that we waive any delivery charge payable and grant you an additional 10% discount (but we have never had to do this....... sorry!).
Tax Charges
For orders made from the UK, 20% VAT is added. At present, we do not handle international orders.
Credit Card Security
We use a secure server to process your order. You will notice the "Golden Padlock" icon on your browser or similar indication of security (browser specific). All information exchanged between your computer and our server is completely secure. The details we store to process your order are kept on our system which is securely protected from hackers and viruses.
Back Orders
If in the very unlikely event of your item not being in stock, we will back order for you. You will always be notified with the option to cancel your order if you would rather not wait. If you do not mind a short wait you can request that we waive any delivery charge payable and grant you an additional 10% discount (but we have never had to do this....... sorry!).
Returns
If we make an error with your order and supply the incorrect product (not the one you ordered on our site or by telephone) or the incorrect quantity (not the quantity you ordered on our site or by telephone) we will correct this error for you. Please let us know about the error within seven working days of receipt. Please contact us via email, telephone, fax or email to arrange this (see "contact us" details which are clearly shown on our web site).
You may return unused products, where the seals on containers have not been broken (but you may open the bags and or boxes to inspect the goods), within seven working days of receipt for a full refund. You must contact us in writing via fax, letter or email to arrange this (see "contact us" details which are clearly shown on our web site). You must obtain a "Returns Number" from us so that we know who your are and who to refund. You will be responsible for carriage charges.
If you have ordered too much product we may, at our discretion, accept returns up to fourteen calendar days after receipt. Please contact us to discuss this (see "contact us" details which are clearly shown on our web site). We always try to assist our customers as best we can and will try to comply with requests and, for example, exchange products where possible.
Tax Charges
For orders made from the UK, 20% VAT is added. At present, we do not handle international orders.
Credit Card Security
We use a secure server to process your order. You will notice the "Golden Padlock" icon on your browser or similar indication of security (browser specific). All information exchanged between your computer and our server is completely secure. The details we store to process your order are kept on our system which is securely protected from hackers and viruses.
Privacy
We DO NOT store your credit or debit card details. We will
NEVER share your information with any third party other than Sage Pay and Lloyds TSB Cardnet who clear the transactions.
Guarantee
We guarantee your satisfaction. Any deffective product will be refunded or replaced. Please call us should you require advice before making your purchase. This does not affect your statutory rights as a consumer.
Reaching Us
If you need to reach us, please email us at info@extensive.co.uk. Alternatively you can call on 0845 226 1488 or fax us on 0845 226 1499 or write to us at Extensive Limited, Unit B Prospect Commercial Park, 4 Prospect Road, Alresford, Hampshire, SO24 9QF.
Guarantee
We guarantee your satisfaction. Any deffective product will be refunded or replaced. Please call us should you require advice before making your purchase. This does not affect your statutory rights as a consumer.
Reaching Us
If you need to reach us, please email us at info@extensive.co.uk. Alternatively you can call on 0845 226 1488 or fax us on 0845 226 1499 or write to us at Extensive Limited, Unit B Prospect Commercial Park, 4 Prospect Road, Alresford, Hampshire, SO24 9QF.
- Order within
- for delivery on Tue 07/Feb/2012
-
On orders
over £50 - + FREE DELIVERY