Terms And Conditions Of Use
Making a purchase could not be easier. If you know what products you
require then please browse the online shop and click "Add To Basket"
for the items you require. After you have finished your selection,
click on "Checkout" and you will be asked for a few details that we
need to be able to satisfy the order.
Payment
We accept credit card payment. We accept Visa and Mastercard. We keep
all items in stock. We do not charge for any item until it is ready to
ship. Back-ordered items are not charged until they are shipped. You
may send your credit card information via phone, fax, post or over the
Internet (but, please, not by email).
Delivery
All itmes on this site are held in stock, ready for the next working
day delivery - assuming you place your order before 2 pm, Monday to
Friday.
All standard, mainland UK, next day orders over £50 qualify for free delivery.
Orders under £50 will incur a small postage and packing charge. The
rates are: orders under £10 delivery charge £5.99, orders under £35
delivery charge £4.99, orders under £50 delivery charge £3.99.
"Saturday Morning" and "Next Day Before 12 Noon" delivery services are
available for an additional charge which you can choose at the checkout.
There is a surcharge for smaller orders to Northern Ireland, please see these at the checkout prior to completing your order.
Delivery Schedule
We deliver your order right away. Assuming orders are placed before 2
pm and the items are in stock (we stock all the items) you should
expect delivery the next working day.
Back Orders
If in the very unlikely event of your item not being in stock, we will
back order for you. You will always be notified with the option to
cancel your order if you would rather not wait. If you do not mind a
short wait we will waive any delivery charge payable and grant you an
additional 15% discount (but we have never had to do this.......
sorry!).
Tax Charges
For orders made from the UK, 17.5% VAT is added. At present, we do not handle international orders.
Credit Card Security
We use a secure server to process your order. You will notice the
"Golden Padlock" icon on your browser. All information exchanged
between your computer and our server is scrambled using 128 bit
encryption. The details we store to process your order are kept on our
system which is securely protected from hackers and viruses. We will
NEVER share your information with any third party.
Guarantee
We guarantee your satisfaction. Any deffective product will be refunded
or replaced. Please call us should you require advice before making
your purchase. This does not affect your statutory rights as a
consumer.
Reaching Us
If you need to reach us, please email us at info@extensive.co.uk.
Alternatively you can call on 0845 226 1488 or fax us on 0845 226 1499
or write to us at Extensive Limited, Woodend, Prospect Road, Alresford,
Hampshire, SO24 9QF.
- Place your order in the next
- and receive your order on Tue 03/Aug/2010