01962 732 325 Mon - fri 9am -5pm

Terms and Condition of Use

Making a purchase could not be easier. If you know what products you require then please browse the online shop and click "Add To Basket". After you have finished your selection, click on"Basket" and / or  "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. 

Payment

We accept credit and debit card payment, Visa and Mastercard.

Delivery

All items on this site are held in stock, ready for same day dispatch - assuming you place your order before 2 pm, Monday to Friday.

Net Order Value Delivery charge
under £10 £5.99
under £35 £4.99
under £50 £3.99

"Saturday Morning", "Next Day Before 12 Noon" and "Next Day before 9am" delivery services may be available for an additional charge.  Please telephone us to discuss these options.

All UK Mainland orders over £50 net order value qualify for free delivery. There is a small surcharge for the Scottish Highlands, Offshore UK and Irish deliveries, see rates at the checkout.

Next working day service is not guaranteed and nor do we accept any liability for costs incurred if a delivery Is later than hoped for. Standard Next day is not an option, it’s just our standard service, not guaranteed.  

Delivery Schedule 

We deliver your order right away. Assuming orders are placed before 2 pm on a working day and the items are in stock (we stock all the items) you should expect delivery the next working day.

You will be sent an email confirming your order and another containing tracking information for your consignment.

We do not accept any liability, whatsoever, for any costs arising from or attributed to a late or failed delivery.

Back Orders

If in the very unlikely event of your item not being in stock, we will back order for you. You will always be notified with the option to cancel your order if you would rather not wait.

Returns

If we make an error with your order we will correct this for you. Please Contact Us within seven working days of receipt to inform us of the problem.

All items leave us in perfect condition. If a delivery should arrive damaged in any way please try to indicate this when you sign for it.

You may return unused products, where the seals on containers have not been broken (but you may open the bags and or boxes to inspect the goods) within 14 days of receipt for a full refund. You must contact us via email to arrange this (see "contact us" details which are clearly shown on our web site). You must obtain a "Returns Number" from us so that we know who your are and who to refund. You will be responsible for carriage charges.

If you have ordered too much product we may, at our discretion, accept returns up to 21 calendar days after receipt. Please Contact Us to discuss this. We always try to assist our customers as best we can and will try to comply with requests and, for example,  exchange products where possible.

Tax Charges

For orders made from the UK, 20% VAT is added. At present, we do not handle international orders. 

Credit Card Security

We use SagePay to process your payment who are the biggest in the UK and highly trusted. We never store your payment details.

Privacy

We DO NOT store your credit or debit card details. We will NEVER share your information with any third party other than SagePay and Lloyds TSB Cardnet who clear the transactions.

Guarantee

Any defective product will be refunded or replaced. Please call us should you require advice before making your purchase. This does not affect your statutory rights as a consumer. 

Reaching Us

If you need to reach us, please email us at info@extensive.co.uk. Alternatively you can call on 0845 226 1488 or fax us on 0845 226 1499 or write to us at Extensive Limited, Unit B Prospect Commercial Park, 4 Prospect Road, Alresford, Hampshire, SO24 9QF.

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